Shipping & Returns

Shipping Information 

We currently deliver to the United Kingdom and other selected international countries.

United Kingdom Delivery

  • Tracked delivery 
  • Estimated delivery time: 5-15 business days
  • Free UK shipping available on all orders

International Delivery

  • Tracked worldwide delivery available 
  • Estimated delivery time: 10-20 business days depending on location 

Processing time for all orders is 1-3 business days before dispatch. 

Please note: Delivery times may vary slightly due to customs processing, peak seasons, or carrier delays. 

Returns & Refunds 

We offer a 14-day return window from the date your order is delivered to your address.

To be eligible for a return: 

  • The item must be unused and in its original condition 
  • proof of purchase is required 

Once your return is approved:

  • Refunds are processed within 3-7 business days
  • Funds are returned to your original payment method 

For all support enquiries, contact: 

(PUT EMAIL HERE)

 

 

Need Help? We're Here for You

Have a question about our products, your order, or just want to connect with our team? At Satiné, we’re always here to help. Please fill out the form below and we’ll get back to you within 24–48 hours.

Contact form

Other Ways To Reach Us

At Satiné, accessibility is a priority. If you prefer an alternative way to connect with us, please email hello@satinè.com